FNB — Responses
Insurance Business Engagement · 21 Sep 2026 – 23 Sep 2026
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9
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22 Sep 13:05
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| Type your question here: | Consent | Submitted | |||
|---|---|---|---|---|---|
| I just want to hear your strategy on how you plan to ensure that customer complaints are reduced when it comes to the claims process. I can see that your strategy has the potential to increase our customer base, but I’m also interested in understanding how you plan to manage the customer experience throughout the claims journey and minimise complaints. | Yes | 22 Sep 2026 13:05 | |||
| Are there any there any foreseeable concerns with operationalising a consolidated FNB Life and FNB Short Term teams and how will that be handled | Yes | 22 Sep 2026 13:05 | |||
| If the business did so well in terms of the financials, how did we still end up with a rating of “improvement required” | Yes | 22 Sep 2026 13:04 | |||
| Is the Business Analysts team reporting line remains in Insurance or will it be changing to RBB COO similar to PMO | Yes | 22 Sep 2026 13:03 | |||
| Are private bankers able to sell short term insurance? When I checked a few years ago they said they don’t and you need to call the call centre or speak to the brokerage team | Yes | 22 Sep 2026 12:45 | |||
| Can we all get Springbok jerseys if we hit a 3m stretch target for the end of the year? | Yes | 22 Sep 2026 12:26 | |||
| What parts of the traditional insurance model do you think are most ripe for disruption over the next three to five years | Yes | 22 Sep 2026 11:21 | |||
| What's the produce vs consume model and how does it impact us? | Yes | 22 Sep 2026 11:16 | |||
| Welcome! I hope that you've had an amazing time so far. 🫡 | Yes | 22 Sep 2026 11:16 |